Tasks

  • assisting and encouraging the development of objectives, strategies and plans aimed at achieving customer satisfaction and the efficient use of organizations’ resources
  • analyzing and evaluating current systems and structures
  • discussing current systems with staff and observing systems at all levels of organization
  • directing clients towards more efficient organization and developing solutions to organizational problems
  • undertaking and reviewing work studies by analyzing existing and proposed methods and procedures such as administrative and clerical procedures
  • recording and analyzing organizations’ work flow charts, records, reports, manuals and job descriptions
  • preparing and recommending proposals to revise methods and procedures, alter work flows, redefine job functions and resolve organizational problems
  • assisting in implementing approved recommendations, issuing revised instructions and procedure manuals, and drafting other documentation
  • reviewing operating procedures and advising of departures from procedures and standards

    Educational level

    • Unskilled
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