Duties and tasks

  • Issuing tickets, boarding passes and vouchers
  • Making and confirming reservations for travel, tours and accommodation
  • Helping customers in obtaining necessary travel documents such as visas
  • Preparing itineraries
  • Providing information about local and regional attractions, sightseeing tours, restaurants, arts and entertainment, and providing maps and brochures
  • Preparing bills and receiving payments
  • Verifying travel documentation and registering passengers and luggage at check-in and departure
  • Obtaining information about the availability, cost and convenience of different types of transport and accommodation, ascertaining customers’ requirements and advising them on travel arrangements

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    Skill level

    Semi-skilled
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